METTING 1

GOODS IN TRANSIT
Policy No. 843 021

Name of insured Thompsons Trucks
Address 18 The Mint Yard
St Stephen’s Gate
Westhampton
Tel.No 24246
Consignors Hotel Interiors PLC
Address 108 Hickstead Road
Westhampton
Consigness Brampton Hospital
Address Scotby Road
Brampton
If theft or loss, which police station was advised and when?
If damaged, where are the damaged goods now?


Are there other policies covering the consignmentin question?
(YES)/NO
Gross amount of claim € 560
Salvage value if any €
Net amount of claim €


Number of vehicle HJ 660Y
Make of vehicle Leyland
Date of occurrence Jan 14/15
Name of driver Peter Ross
Age 25
Length of service 2 years
Name of witness

Address


Date on which goods collected
14th January
Date on which goods delivered
15th January
Signature given on collection?
YES/(NO)
Name of signatory Peter Ross
Was receipt clear/claused?
Signature obtained on delivery
YES/(NO)
Name of signatory M Banks
Clear/claused 4 chairs short
Nature of load Furniture
No. of items in load 30
Weight
Nature of goods lost/damaged
4 chairs
Amount of loss/damage € 560
I/We declare the foregoing particulars to be true in every respect.
Signature JOE CLARK Date 20th January
Position Transport Manager
Please complete the statement claim overleaf. Please turn over.


ii.Answer the following questions:
a. Joe Clark
b. Thompsons Trucks
c. 4 chairs lost/damaged
d. € 560
e. 30 chairs
f. Yes it was
g. Yes it was
h. I/We declare the foregoing particulars to be true in every respect

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ENGLISH BUSINESS 1 MEETING 3



C1. An Insurance Claim

Earlier in the year, Hotel Interiors had sent a consignment of furniture including 20 chairs to the North England. Unfortunately, not all the chairs arrived, and the transport company was held responsible.

Here is the claim form the transport company submitted to its insurance agent. Read it carefully, the answer the questions at the end of the form.

GOODS IN TRANSIT

Policy No. 843 021

Name of insured Thompsons Trucks

Address 18 The Mint Yard

St Stephen’s Gate

Westhampton

Tel.No 24246

Consignors Hotel Interiors PLC

Address 108 Hickstead Road

Westhampton

Consigness Brampton Hospital

Address Scotby Road

Brampton

If theft or loss, which police station was advised and when?

If damaged, where are the damaged goods now?

Are there other policies covering the consignmentin question?

(YES)/NO

Gross amount of claim € 560

Salvage value if any €

Net amount of claim €

Number of vehicle HJ 660Y

Make of vehicle Leyland

Date of occurrence Jan 14/15

Name of driver Peter Ross

Age 25

Length of service 2 years

Name of witness

Address

Date on which goods collected

14th January

Date on which goods delivered

15th January

Signature given on collection?

YES/(NO)

Name of signatory Peter Ross

Was receipt clear/claused?

Signature obtained on delivery

YES/(NO)

Name of signatory M Banks

Clear/claused 4 chairs short

Nature of load Furniture

No. of items in load 30

Weight

Nature of goods lost/damaged

4 chairs

Amount of loss/damage € 560

I/We declare the foregoing particulars to be true in every respect.

Signature JOE CLARK Date 20th January

Position Transport Manager

Please complete the statement claim overleaf. Please turn over.

Note: The receipt was signed, and a comment was added about the missing chairs. Therefore the receipt was ‘claused’.

ii.Answer the following questions:

a. Who sent the chairs ?

b. Who were the chairs sent to?

c. What happened to the chairs?

d. How much did the chairs cost?

e. What is the total amount being claimed?

f. When the driver examined consignment in Westhampton was everything in order?

g. Was the consignment checked when the chairs were delivered?

h. What comment was made in the delivery note which caused it to be ‘claused’?

Answer:

a. Joe Clark

b. Thompsons Trucks

c. 4 chairs lost/damaged

d. € 560

e. 30 chairs

f. Yes

g. Yes

h. I/We declare the foregoing particulars to be true in every respect

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Meeting 6 English Business



Complete the following commentary on the graph above. All the gaps can be filled with words on the graph. You many need to change nouns into verbs.

From December to January, while sales were erratic, prices (1)Fluctuations . Prices(2)fluctuations in January but the (3)gradual rise was not maintained. There was a (4)gradual fall in February and early March. In mid-March they made a (5)sharp recovery. Throught May and June movements were (6)erratic movements. A (7)dramatic fall occurred in late June but the downward trend was halted in early July. Throughout July and early August they reamined in a(8)took a pluge. They started to recorver in August and by September the (9)Steady was maintained until the second week in October. Prices (10)levelled off during October and remained on a (11)plateau until November when they (12)leap upwards. Prices reached a (13)peak in December.

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Meeting 7 English Business


B3. Responding to letters of complaint.

In section A3 you were asked to complete letters of complaint. Now reply to those letters.

Fill in the graps, choosing the appropriate word from the margin.

(i) A Telex

Re Quality 402

(1)Sincere Apologies for discrepancy (2)suggest two alternatives (3)either return goods for free re-dyeing (4)or make up cloth as it (5)allowance we could offer 30x (6)production (7)regret quality 402 now out of (8)stands letter follows.

Best Regards.

(ii) A Letter

Complete the letter using appropriate phrases from the left hand margin.We were (1)very sorry to hear of your problems with our sewing machine XL 150. We (2)have arranged for our local representative to collect it. He will (3)contact you and arrange a date to (4)suit your convenience. A replacement machine will be (5)sent to you within the next five days. We (6)are certain that you will (7)find it satisfactory in every way.

Once again we (8)apologise sincerely for any inconvenience we might have caused.


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