Meeting 7 English Business
B3. Responding to letters of complaint.
In section A3 you were asked to complete letters of complaint. Now reply to those letters.
Fill in the graps, choosing the appropriate word from the margin.
(i) A Telex
Re Quality 402
(1)Sincere Apologies for discrepancy (2)suggest two alternatives (3)either return goods for free re-dyeing (4)or make up cloth as it (5)allowance we could offer 30x (6)production (7)regret quality 402 now out of (8)stands letter follows.
Best Regards.
(ii) A Letter
Complete the letter using appropriate phrases from the left hand margin.We were (1)very sorry to hear of your problems with our sewing machine XL 150. We (2)have arranged for our local representative to collect it. He will (3)contact you and arrange a date to (4)suit your convenience. A replacement machine will be (5)sent to you within the next five days. We (6)are certain that you will (7)find it satisfactory in every way.
Once again we (8)apologise sincerely for any inconvenience we might have caused.
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